NZ Customs Service has gained valuable learnings from their journey with the Joint Border Management System (JBMS). These learnings can help a wide range of projects successfully deliver on future investments.
The report is available on NZ Custom Service's website.
The report identifies:
- key themes
- summary lessons by programme stage
- detailed observations and lessons by focus area.
Key themes from the review
Take the time to set up your programme for success
Design, establish and resource your programme effectively ahead of starting the work.
Transparency and trusted relationships
Establish the mechanisms that enable open communication and trusted relationships with stakeholders.
Get the right team
Carefully consider the skills and experience required and be prepared to make changes throughout the life of the programme.
Use effective assurance
Establish and monitor the effectiveness of your assurance regime and iterate regularly throughout delivery.